Are you a small business owner questioning if Innovation Refunds is a legitimate company to trust with your Employee Retention Tax Credit filings? We know the feeling – we’ve been in your shoes, did our homework, and found out that Innovation Refunds boasts an impressive TrustScore of 5 out of 5 based on 437 reviews.

This article will provide an unbiased and comprehensive review of this Alternative Financial Service provider, offering insights into their services, customer experiences, fees structure and how they size up against competitors.

Dive into the facts —no jargon, just clear points—making financial decisions easier for you!

Key Takeaways

What is Innovation Refunds?

Innovation Refunds is an alternative financial service company that specializes in helping small businesses navigate the complex process of claiming Employee Retention Tax Credit (ERTC) refunds.

Services offered by Innovation Refunds

Innovation Refunds takes pride in extending a variety of services to help small business owners navigate the process of claiming their Employee Retention Tax Credit (ERC) refunds.

  1. Filing ERC Claims: They work with CPAs and tax attorneys to ensure claims are accurately filed and processed without delay.
  2. Free Initial Analysis: They offer a free initial analysis for all businesses interested in their services, helping you understand your potential refund amount.
  3. No Upfront Fees: You won’t pay anything upfront when working with them, promoting financial flexibility during the claim process.
  4. Built-In Audit Support: In case of an IRS audit, they provide full support to ensure all documentation and data are correctly presented.
  5. Expedited Claim Process: Their secure and expedited claim process aids businesses in promptly accessing their ERC refunds.
  6. Accounting And Payroll Software Integrations: Their system seamlessly integrates with various accounting and payroll software making data transfer easier and more efficient.
  7. Dedicated Account Specialists: They have dedicated account specialists who offer guidance and timely updates throughout the claim process.


Innovation Refunds is a United States-based company headquartered in West Des Moines, Iowa. This strategic location enables the team to offer services across various states, providing opportunities for small and medium businesses nationwide to access their offerings.

Accessibility plays a key role in the business model of Innovation Refunds as they continue to assist SMBs from diverse regions with their ERC claims processes. Leveraging remote work capabilities during COVID-19 times has enabled effective communication between the staff and clients irrespective of geographical constraints.

Their flexible approach ensures that no matter where your business operates within America, their specialists are ready and able to support you with the expertise needed for successful ERC refund applications.

Phone Number

You can reach out to Innovation Refunds for all your ERC refund queries. Their team of professionals is ever ready to guide and assist you in the process, eager to address any concerns or questions that may arise.

Their communication lines are open throughout business hours; feel free to call them on their dedicated phone number available at We believe in maintaining an open dialogue with our clients, prioritizing their needs above all else.

Innovation Refunds Fees and Pricing

Innovation Refunds offers a straightforward and transparent fee structure for their services. There are no upfront fees, meaning you don’t have to pay anything out of pocket to get started.

Instead, they work on a contingency basis, taking a percentage of the refunds you receive. This means that if you don’t receive any refunds, you won’t owe them anything.

The exact percentage varies depending on the size of your business and the complexity of your refund situation. However, many customers have reported that they find Innovation Refunds’ fees to be reasonable and fair considering the amount of money they were able to recover through the company’s services.

It’s important to note that while there are no upfront fees, there may be some additional costs involved in filing for refunds with Innovation Refunds. These expenses could include things like document preparation or third-party consulting fees.

Nonetheless, overall feedback from customers suggests that these costs are generally minimal compared to the value received from successful refunds obtained by partnering with Innovation Refunds.

Exploring the Pros and Cons of Innovation Refunds

Innovation Refunds offers a range of services for small businesses, including expert assistance with ERC refunds. While there are many positive customer experiences and high ratings, it’s important to consider the potential drawbacks before making a decision.

Read on to learn more about the pros and cons of Innovation Refunds.

Pros of Innovation Refunds

Innovation Refunds has received overwhelmingly positive reviews from customers, with a TrustScore of 5 out of 5 based on 437 reviews. Here are some key benefits that small business owners can expect when working with Innovation Refunds:

  1. Easy and Professional Process: Customers have described the refund process as easy, professional, and well-organized. Innovation Refunds takes care of all the paperwork and guides businesses through the entire process.
  2. Impressive Results: Many customers have been pleasantly surprised by the amount they qualified for in refunds. Innovation Refunds has helped over 14,000 businesses claim over $4 billion in payroll tax refunds.
  3. Regular Check-Ins: Customers appreciate the regular check-ins from Innovation Refunds throughout the refund process. This level of communication helps businesses stay informed and ensures that everything is on track.
  4. Dedicated Representatives: Each business is assigned a dedicated representative who provides clear communication and responsiveness. Customers have found this personalized approach to be extremely helpful and reassuring.
  5. Streamlined Claims Process: Innovation Refunds streamlines the claims process, making it easier and more efficient for businesses to navigate complex tax codes and guidelines.
  6. Free Initial Analysis: The company offers a free initial analysis to determine if a business qualifies for an Employee Retention Tax Credit refund. This allows businesses to assess their eligibility without any upfront fees or commitments.
  7. Audit Support: Innovation Refunds provides built-in audit support, offering peace of mind to businesses during a potentially stressful process.

Cons of Innovation Refunds

  1. High Fees: Innovation Refunds has been criticized for its expensive fees. Some small business owners have mentioned that the cost of using their services can be quite steep, especially for businesses on a tight budget.
  2. Minimum Employee Requirement: One drawback of Innovation Refunds is that they require a minimum number of employees to qualify for their services. This means that some small businesses may not meet the eligibility requirements and are unable to benefit from their expertise in getting ERC refunds.
  3. Disqualification Risks: There is always a risk of disqualification when it comes to claiming tax refunds, and this applies to Innovation Refunds as well. Some customers have expressed concerns about potentially being disqualified after going through the process with the company, highlighting the uncertainty involved.
  4. Limited Locations: Innovation Refunds is currently only located in West Des Moines, Iowa. This limited presence may make it less accessible for small business owners located outside of this area who are seeking assistance with their ERC claims.
  5. Lack of Transparency: While there are many positive reviews about Innovation Refunds, some customers have mentioned a lack of transparency in terms of how fees are calculated or any hidden charges that may be involved. This lack of information can create confusion and mistrust among potential clients.
  6. Audit Support Limitations: Although Innovation Refunds offers audit support, there have been instances where customers felt that this support was lacking or insufficient. Some businesses faced challenges during IRS audits and did not receive the level of assistance they expected from the company.
  7. Limited Integration Options: Another downside reported by customers is that Innovation Refunds has limited integration options with accounting and payroll software systems commonly used by small businesses. This lack of compatibility can make it more difficult to streamline the refund process.
  8. Lack of BBB Accreditation: While Innovation Refunds has positive customer reviews, they do not have Better Business Bureau (BBB) accreditation at this time. This may raise concerns for some small business owners who value the credibility and trust that comes with BBB accreditation.
  9. Expensive Pricing Structure: Some small business owners have mentioned that they found Innovation Refunds’ pricing structure to be expensive compared to other competitors in the industry. The cost may not be feasible or justifiable for businesses with tighter budgets or lower refund amounts.
  10. Potential Customer Service Issues: Despite positive reviews about the customer service provided by Innovation Refunds, there have been a few instances where customers had issues with communication and responsiveness. This lack of prompt communication can be frustrating for small business owners who are relying on quick and accurate assistance.

While there are several cons associated with Innovation Refunds, it’s important to consider these drawbacks alongside the positive aspects and overall track record of the company when making a decision about whether to use their services.

Customer Experiences with Innovation Refunds

Customers have praised Innovation Refunds for their expertise and assistance in qualifying for ERC refunds, with account representatives like Jacqueline Drenth, Michael Orzechowski, Kai Davis, and more receiving commendation for their professionalism and helpfulness.

Read on to discover more about the easy, professional, and well-organized refund process at Innovation Refunds.

Positive customer experiences

Our analysis of customer reviews for Innovation Refunds revealed numerous positive experiences shared by small business owners. Here are some of the key highlights from these reviews:

  1. Customers praised the expertise and knowledge of the account representatives at Innovation Refunds, such as Jacqueline Drenth, Michael Orzechowski, Kai Davis, Matt Tidman, Jeff Townsend, Samuel Estes, Eric Hansen, Zoila Sarmiento, Chavis Keller, Jeremy Shoars, Emilie Ball, and Matthew Tidman. These representatives were commended for their professionalism and helpfulness throughout the ERC refund process.
  2. Many customers found the refund process to be easy and well-organized when working with Innovation Refunds. They appreciated the company’s streamlined claims process and the ability to submit applications online.
  3. Small business owners were pleasantly surprised by the amount they qualified for in ERC refunds after seeking assistance from Innovation Refunds. This helped them gain much-needed financial support during challenging times.
  4. Regular check-ins from Innovation Refunds were highly appreciated by customers. The company’s proactive communication allowed clients to stay informed about their refund status and any necessary updates or additional information required.
  5. Overall, customers expressed satisfaction with their interactions with Innovation Refunds. The company’s prompt responses to inquiries and commitment to providing a pleasant customer experience were widely praised.

Customer Complaints

While the majority of customer reviews for Innovation Refunds are positive, there are a few complaints that have been raised by some customers. It’s important to consider these complaints when evaluating whether or not to trust the company with your ERTC filing. Here are some of the customer complaints:

  1. One customer had a negative experience with the company, citing a lengthy process and poor communication after receiving the refund.
  2. A small number of customers expressed dissatisfaction with the fees charged by Innovation Refunds, describing them as expensive.
  3. Some customers mentioned that there is a minimum number of employees requirement to qualify for an ERC refund through Innovation Refunds, which may disqualify certain small businesses from using their services.
  4. While the majority of customers praised the professionalism and expertise of Innovation Refunds’ team, a few customers did not have pleasant experiences with their assigned representatives, citing lapses in communication and workload issues.

BBB Rating

Innovation Refunds has a stellar rating of 4.91 out of 5 from the Better Business Bureau (BBB). This indicates their strong commitment to customer satisfaction and the high level of trustworthiness they have established.

With such a positive rating, small business owners can feel confident in choosing Innovation Refunds as their partner for ERC refunds. The BBB rating reflects the company’s dedication to professionalism and providing excellent service to its clients.

It is an important factor that adds credibility and reassurance when considering whether or not to trust Innovation Refunds with your ERTC filing.

Google Reviews

We also looked into the Google reviews for Innovation Refunds and found that they have a stellar reputation. With a TrustScore of 5 out of 5 based on 437 reviews, it’s clear that many customers have had positive experiences with the company.

In fact, an impressive 95% of the reviews are 5-star ratings. Customers greatly appreciate the expertise and assistance provided by Innovation Refunds in qualifying for ERC refunds.

The account representatives at Innovation Refunds, such as Jacqueline Drenth, Michael Orzechowski, Kai Davis, Matt Tidman, and others, are commended for their professionalism and helpfulness.

Innovation Refunds’ Eligibility Requirements

To qualify for Innovation Refunds’ services, small business owners must meet certain eligibility requirements. The company primarily focuses on helping small- and mid-sized businesses navigate the complex process of claiming Employer Retention Tax Credit (ERC) refunds, especially in light of the challenges brought about by the COVID pandemic.

While specific eligibility criteria may vary depending on individual circumstances, Innovation Refunds typically requires businesses to have a minimum number of employees and must be able to demonstrate compliance with ERC guidelines set forth by the IRS.

Based on customer reviews and feedback, Innovation Refunds has been commended for their dedicated account specialists who guide businesses through the refund application process. These account representatives, such as Jacqueline Drenth, Michael Orzechowski, Kai Davis, Matt Tidman, Jeff Townsend, Samuel Estes, Eric Hansen, Zoila Sarmiento, Chavis Keller’s Jeremy Shoars Emilie Ball and Matthew Tidman are often praised for their expertise in navigating tax codes and their commitment to providing exceptional customer service.

Additionally, the company offers free initial analysis to determine a business’s eligibility for ERC refunds.

It is worth noting that some negative reviews mention disqualification due to not meeting specific eligibility requirements or experiencing delays in processing refunds. Potential clients should carefully review these requirements before engaging with Innovation Refunds’ services.

However, the majority of customers express satisfaction with their experience working with the company, and many commend them for successfully obtaining significant refund checks within a reasonable timeframe ranging from 5 months up to 8 months which varied among different cases reviewed on Trustpilot platform.

Comparing Innovation Refunds to Competitors

When comparing Innovation Refunds to competitors like ERC Specialists and ERTC Express, it’s clear that Innovation Refunds stands out for its excellent customer service, expertise in the tax field, and streamlined claims process.

To learn more about how Innovation Refunds compares to its competitors, read on.

ERC Specialists

We understand that as a small business owner, you may have questions about the Employee Retention Tax Credit (ERC) and how it can benefit your company. That’s where ERC specialists like Innovation Refunds come in.

With their expertise in navigating the complex tax code and guidelines, these specialists provide invaluable assistance to businesses looking to claim their rightful refunds. Innovation Refunds has received high praise from customers for their knowledge and personalized support, with account representatives like Jacqueline Drenth, Michael Orzechowski, Kai Davis, Matt Tidman, Jeff Townsend, Samuel Estes, Eric Hansen, Zoila Sarmiento, Chavis Keller, Jeremy Shoars, Emilie Ball, and Matthew Tidman standing out for their professionalism and helpfulness.

Customers have expressed gratitude for the streamlined claims process provided by these specialists at Innovation Refunds. So if you’re considering claiming an ERC refund for your business during these challenging times of the COVID pandemic or need help interpreting the constantly evolving tax guidelines related to it while maximizing financial security – ERC Specialists such as Innovation Refunds could be just what you need to ensure a smooth filing process without any disqualification concerns or lapses in communication.”.

ERTC Express

ERTC Express is a competitor to Innovation Refunds that also specializes in helping businesses claim their Employee Retention Tax Credit (ERTC) refunds. Like Innovation Refunds, ERTC Express works with CPAs and tax attorneys to ensure accuracy and efficiency in filing ERTC claims.

However, one key difference is that ERTC Express charges a lower fee for its services compared to Innovation Refunds. While the specific fee structure of ERTC Express may vary depending on the size and complexity of the business, it generally offers more affordable pricing options for small businesses looking to maximize their refund potential.

Additionally, similar to Innovation Refunds, ERTC Express provides free initial analysis and built-in audit support as part of its services. With these offerings from both companies, small business owners have multiple options when it comes to choosing a partner for their ERTC refund process.

Innovation Refunds’ Customer Service Quality

Innovation Refunds prides itself on providing exceptional customer service to small business owners. Their dedicated account specialists, such as Jacqueline Drenth, Michael Orzechowski, Kai Davis, and many others, have received high praise for their professionalism and helpfulness.

Customers appreciate their team’s expertise in navigating the complex process of qualifying for ERC refunds and have described their customer service as easy, professional, and well-organized.

With a TrustScore of 5 out of 5 based on 437 reviews and a consistent track record of positive feedback from satisfied customers, you can trust that they will go above and beyond to ensure your satisfaction.

Is Innovation Refunds Worth It for Small Businesses?

Based on the overwhelmingly positive customer experiences and high ratings, Innovation Refunds seems to be worth it for small businesses looking to claim their ERC refunds. With a TrustScore of 5 out of 5 based on 437 reviews, Innovation Refunds has proven to be a trusted and reliable company in the alternative financial service industry.

Customers have praised the expertise and assistance provided by account representatives such as Jacqueline Drenth, Michael Orzechowski, Kai Davis, Matt Tidman, Jeff Townsend, Samuel Estes, Eric Hansen, Zoila Sarmiento, Chavis Keller, Jeremy Shoars, Emilie Ball,and Matthew Tidman in helping them qualify for their ERC refunds.

The refund process is described as easy and well-organized with regular check-ins from the company. Additionally,the majority of customers were pleasantly surprised by the amount they qualified for.

Overall,[] provides a transparent and efficient process that can greatly benefit small businesses seeking growth capital through federal incentives like ERC refunds.However,it’s important to note that there may be expensive fees associated with using Innovation Refunds and some businesses may not meet the minimum number of employees requirement leading to disqualification.It’s recommended that business owners carefully consider their specific circumstances before deciding if Innovation Refunds is right for them.But based on the positive reviews and feedback from other small business owners,this company appears to offers valuable services worth considering.

Bottom Line: Can you Trust Innovation Refunds with your ERTC Filing?

Innovation Refunds proves to be a legitimate company based on the overwhelmingly positive customer experiences and high ratings. With a TrustScore of 5 out of 5 and commendations for their expertise and professionalism, small business owners can trust Innovation Refunds with their ERTC filings.

Their easy, well-organized refund process and dedicated account specialists ensure a pleasant experience that delivers on its promises.